Frequently Asked Questions (F.A.Q)

1. What types of wax do you use in your candles?

At BlissBathCo, we use high-quality waxes like soy, coconut-apricot blends, and soy blends to ensure a clean burn and maximize fragrance. Our waxes are eco-friendly, biodegradable, and vegan.

2. How do I properly burn my candle?

• First burn: Allow your candle to burn until the melted wax reaches the edges of the container (usually 2-4 hours). This prevents tunneling and ensures an even burn.
• Trim the wick: Before each burn, trim the wick to about ¼ inch to avoid excess smoke and soot.
• Burn time: Do not burn your candle for more than 4 hours at a time for safety and optimal performance.

3. How long do your candles burn?

Our burn times depend on the size of the candle:

• 4oz tin candles: Approximately 15-20 hours
• 9oz candles: Approximately 40-45 hours
• 13.75oz candles: Approximately 70-80 hours

4. Are your candles safe for pets?

While our candles are made from non-toxic ingredients, we recommend using them in a well-ventilated area and keeping them out of reach of pets. Some essential oils may be irritating to pets if inhaled in large amounts.

5. Do you use any synthetic fragrances?

We use a mix of essential oils and high-quality fragrance oils in our candles. All our fragrances are phthalate-free, paraben-free, and designed for a long-lasting scent throw.

6. What is the difference between soy and coconut-apricot wax?

• Soy wax: Derived from soybeans, it provides a clean, slow burn and a more natural scent throw.
• Coconut-apricot wax: A luxurious, creamy blend with an even slower burn than soy and an excellent scent throw. It also holds fragrance well and burns cooler.

7. My candle isn’t burning evenly. What should I do?

If your candle begins to tunnel (burning down the middle without reaching the edges), allow it to burn longer during the next session. Be sure to trim the wick before each burn and avoid blowing it out too soon.

8. How can I clean out a finished candle jar to reuse it?

• Once the candle has finished burning, place the jar in the freezer for a few hours.
• Gently pop out the remaining wax with a butter knife.
• Wash the jar with warm, soapy water to remove any residue.

9. Can I request custom scents or personalized candles?

Yes! We offer custom and personalized candle options for special occasions like weddings, events, and gifts. Contact us at [email address] to discuss your specific needs.

10. Do you offer bulk or wholesale orders?

We do! BlissBathCo offers wholesale pricing for retail stores, corporate gifts, and events. Please visit our [Wholesale Inquiry Page] or email us at [email address] for more information.

11. What should I do if my candle arrives damaged?

We take great care in packaging, but if your candle arrives damaged, please reach out to our customer service at [email address] within 7 days of receiving your order, and we’ll assist you with a replacement or refund.

12. Do you ship internationally?

Yes, we offer international shipping! Shipping fees and delivery times vary by location. You’ll see the options available during checkout.

13. Can I recycle the candle tins and jars?

Absolutely! Our candle jars and tins are made from recyclable materials. We encourage you to clean and reuse or recycle them responsibly.

14. Are your wicks made from lead?

No, all our wicks are lead-free and made from cotton or wood, ensuring a clean burn without harmful chemicals.

15. How can I maximize the fragrance of my candle?

For the best scent throw, burn your candle in smaller, enclosed spaces. Be sure to let the candle melt to the edges for an even pool of wax, as this allows the fragrance oils to diffuse fully.

Candle Safety FAQ

1. How can I safely burn my candle?

To ensure safe candle use, follow these guidelines:

• Always burn within sight: Never leave a burning candle unattended. Extinguish it before leaving the room.
• Keep away from flammable items: Ensure the candle is not near curtains, paper, clothing, or anything that can catch fire.
• Use a stable surface: Place candles on a heat-resistant, sturdy surface to prevent them from tipping over.
• Keep candles out of reach of children and pets: Always ensure candles are placed where they can’t be accidentally knocked over.

2. How long should I burn a candle at one time?

We recommend burning your candle for no more than 3-4 hours at a time. Extinguish it after this period, let it cool, and trim the wick before relighting. This prevents overheating of the container and excessive carbon buildup on the wick.

3. Why is trimming the wick important?

Trimming the wick to ¼ inch before each use helps:

• Prevent excessive smoke and soot.
• Control the size of the flame.
• Increase the burn time of the candle.
• Reduce the risk of the candle overheating or the flame becoming too large.

4. How should I extinguish my candle safely?

Use a candle snuffer to extinguish the flame, or dip the wick into the melted wax using a wick dipper to prevent smoke. Avoid blowing out the candle, as this can cause hot wax to splatter and release smoke into the air.

5. Why is the candle producing black smoke?

Black smoke (soot) usually occurs when:

• The wick is too long. Always trim the wick to ¼ inch before each burn.
• The candle is placed in a drafty area. Keep candles away from open windows, fans, and vents.
• The candle has been burning too long. Be sure not to burn for more than 4 hours at a time.

6. What is tunneling, and how can I avoid it?

Tunneling happens when a candle burns straight down the middle, leaving wax around the edges. To avoid tunneling:

• First burn: Let the candle melt all the way to the edges of the container on the first burn (about 2-4 hours) to set a “memory ring.”
• Always allow the candle to create a full melt pool each time you burn it.

7. Can I use candles in glass containers that are almost empty?

Once only ½ inch of wax remains at the bottom of the container, it’s time to stop burning the candle. Continuing to burn it may cause the glass to overheat and potentially crack or break.

8. What should I do if my candle jar gets too hot?

If the container feels very hot to the touch, extinguish the candle immediately. Let it cool completely before relighting. Never move a hot candle, as the melted wax can spill and cause burns.

9. Can I move a burning candle?

No, never move a burning candle. Hot wax can spill, and the container may be hot enough to cause burns. Always extinguish the flame and allow the candle to cool before relocating.

10. What happens if I spill wax?

If hot wax is spilled:

• On skin: Cool the area immediately with cold water for several minutes. Do not try to remove the wax while it’s hot.
• On surfaces: Allow the wax to harden, then gently scrape it off. For fabric, place a paper towel over the wax and gently iron over it to lift the wax.

11. Are your candles safe to burn around pets and children?

While our candles are made from non-toxic, clean-burning ingredients, you should always keep them out of reach of children and pets. Additionally, avoid burning candles in enclosed spaces if you have pets, especially those sensitive to fragrance, like birds.

12. Can I reuse the candle jars?

Yes, once the candle is finished, clean out the remaining wax and wick before reusing the jar. Never attempt to burn a new candle in a jar that wasn’t originally designed for candle use.

13. What do I do if the candle wick becomes too short?

If the wick drowns in the melted wax, let the candle cool. Gently remove some of the wax around the wick and relight the candle. Be sure to keep the wick trimmed to ¼ inch to avoid this problem in the future.

14. Is it safe to burn multiple candles in one room?

Yes, but make sure there is ample space between the candles. Candles should be spaced at least 3 inches apart to prevent the heat from one affecting the other. Also, ensure proper ventilation in the room.

15. Can I burn candles in drafty areas?

It’s best to avoid burning candles in drafty areas, as wind or air currents can cause uneven burning, excessive smoke, or a large, flickering flame, which increases fire risk.